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Order Status

Cancelled (Order)

Quick Definition

An order status that indicates a service request has been terminated before completion, resulting in no further action and typically a refund of unused funds.

Examples

  • 1You ordered 1,000 Instagram followers but cancelled it after only 200 were delivered, receiving a refund for the undelivered 800 followers.
  • 2An SMM panel cancelled your YouTube views order because the video was set to private, making it impossible to deliver the service.
  • 3Your TikTok likes order was cancelled automatically after the target post was deleted from your account.
  • 4The panel's system cancelled your order because you provided an invalid username, and the refund was added to your account balance.
  • 5You requested cancellation of a pending order because you made a mistake in the service selection, and customer support processed it within 2 hours.

Pro Tips

Always check if a cancelled order resulted in an automatic refund or if you need to contact support to request one.
If you need to cancel an order, do it as early as possible – many panels won't provide refunds for partially completed orders.
Take screenshots of order details before requesting cancellation as proof in case of any disputes about refund amounts.
Some panels charge a small cancellation fee for orders that have already started processing – check their policy before cancelling.
When an order gets cancelled due to technical issues, contact support immediately to have it reprocessed correctly rather than just requesting a refund.

Test Your Knowledge

Take this quick quiz to see how well you understand cancelled (order).

Question 1 of 5

Who can initiate a cancelled order status in an SMM panel?

In-Depth Definition

A cancelled order is a transaction that has been terminated before full completion of the requested service. Cancellation can happen for various reasons including customer request, technical issues, policy violations, or service unavailability. In SMM panels, cancelled orders are a common status that affects both customers and providers. When an order is cancelled, the panel typically refunds unused funds to the customer's balance. Most panels have specific cancellation policies that outline refund eligibility, processing times, and any fees. Understanding these policies is crucial as they vary widely – some panels offer full refunds for cancelled orders while others may deduct processing fees or only refund undelivered portions.

Related Terms

Pending (Order)

An order status indicating that the service request has been received but not yet started processing.

Completed (Order)

An order status indicating that the requested service has been fully delivered as specified.

Partial (Order)

An order status indicating that only a portion of the requested service could be delivered.

Refund

The return of funds to a customer's account balance or original payment method after an order cancellation or issue.

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