Refund Policy
We strive to provide the best service possible. This policy outlines when and how you can request refunds for our services.
Contents
Balance Refunds
We offer full balance refunds to the original payment method used for deposits, subject to the following conditions:
- Minimum Balance Requirement: Your account balance must be equal to or greater than $5.00 USD to be eligible for a refund.
- Original Payment Method: Refunds will be processed to the same payment method used for the original deposit.
- Processing Time: Balance refunds typically take 3-5 business days to process, depending on your payment provider.
- Verification: For security purposes, we may require additional verification before processing large refunds.
Important Note:
If your original payment method is no longer available or valid, please contact our support team to arrange an alternative refund method. Additional verification may be required in such cases.
Order Refunds
Our refund policy for orders varies depending on the order status and type of service. We offer two types of refunds for orders:
Full Cancellation
An order is fully canceled and the entire amount is refunded to your account balance.
Applicable when:
- The order has not started processing yet
- The service is unavailable and cannot be delivered
- The order was placed incorrectly due to a system error
Partial Refund
A portion of the order is delivered, and the remaining undelivered portion is refunded to your account balance.
Applicable when:
- The order is partially delivered and cannot be completed
- The service is discontinued during order processing
- The target account becomes unavailable during delivery
Please note that for some services, once delivery has begun, we may not be able to cancel or provide partial refunds due to the nature of the service. In such cases, we will clearly indicate this limitation before you place your order.
Refunds for orders are automatically credited to your account balance. If you wish to withdraw this balance to your original payment method, please refer to our Balance Refunds section.
Pending Orders
Orders that are in "Pending" status have not yet started processing. These orders can be canceled at any time with a full refund to your account balance.
How to Cancel a Pending Order:
- Log in to your account dashboard
- Navigate to the "Orders" section
- Find the pending order you wish to cancel
- Click the "Cancel" button next to the order
- Confirm the cancellation when prompted
The refunded amount will be immediately credited to your account balance and will be available for future orders or withdrawal.
Please note that once an order status changes from "Pending" to "In Progress," the cancellation policy for active orders will apply, as described in the Order Refunds section.
Refund Process
Our refund process is designed to be straightforward and transparent. Here's what you can expect when requesting a refund:
Request Submission
Submit your refund request through your account dashboard or by contacting our support team. Include your order ID and reason for the refund.
Review Process
Our team will review your request within 24-48 hours. We'll check the order status, delivery progress, and eligibility for refund based on our policy.
Approval & Processing
If approved, order refunds are immediately credited to your account balance. For balance withdrawals to your original payment method, processing typically takes 3-5 business days.
Confirmation
You'll receive an email confirmation once your refund has been processed, including details of the refunded amount and the method of refund.
For expedited refund requests or special circumstances, please contact our support team directly.
Chargebacks
We strongly discourage the use of chargebacks as a means of obtaining a refund. Chargebacks should only be used as a last resort in cases of unauthorized transactions.
Important Notice Regarding Chargebacks:
Filing a chargeback instead of contacting our support team for a refund may result in:
- Immediate suspension of your account
- Permanent termination of services
- Blacklisting from future use of our platform
- Additional fees imposed by payment processors
Chargebacks cause significant damage to our business operations and relationships with payment processors, which is why we must enforce these strict policies.
If you're dissatisfied with our services or have issues with a transaction, please contact our support team first. We're committed to resolving all legitimate refund requests in accordance with our refund policy.
In cases where a chargeback has been filed without prior communication, we reserve the right to contest the chargeback and provide evidence of service delivery to the payment processor.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact our support team:
By Email
Support Hours
24/7 - We aim to respond within 24 hours
By Mail
SMM Panel Support Team
720 Market Street
San Francisco, California 94102
United States
When contacting us about a refund, please include your order number, account email, and a brief description of your issue to help us process your request more efficiently.
This refund policy is part of our Terms of Service. By using our services, you acknowledge that you have read and agree to the terms outlined in this policy.