Privacy Policy
We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.
Contents
Information Collection
We collect several types of information from and about users of our website, including:
- Personal Information: Such as your name, email address, phone number, and payment information when you register for an account, place an order, or contact our support team.
- Social Media Information: When you provide links to your social media profiles for our services, we collect only the public URL. We do not request or store your social media passwords.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken.
- Device Information: Technical data such as your IP address, browser type, operating system, and device information.
We collect this information directly from you when you provide it to us, automatically as you navigate through the site, and from third parties such as payment processors.
How We Use Information
We use the information we collect for various purposes, including:
- Providing Services: To process and fulfill your orders, manage your account, and provide customer support.
- Improving Our Services: To understand how users interact with our platform, identify areas for improvement, and develop new features.
- Communication: To send you service-related notifications, updates, and promotional content (if you've opted in).
- Security: To detect, prevent, and address technical issues, fraud, or other illegal activities.
- Analytics: To measure the effectiveness of our marketing campaigns and understand user behavior.
We process your information based on legitimate business interests, contractual necessity, legal obligations, and with your consent where required by law.
Data Protection
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Our security measures include:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication procedures
- Secure data storage with regular backups
- Employee training on data protection and privacy practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protection measures.
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.
Third-Party Services
We may use third-party service providers to help us operate our business and the website or administer activities on our behalf. These may include:
- Payment Processors: To securely handle transactions (e.g., Stripe, PayPal).
- Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics).
- Search Console: To monitor and maintain our website's presence in search results (e.g., Google Search Console).
- Content Delivery Network: To improve website performance and security (e.g., Cloudflare).
- Customer Support Tools: To provide efficient customer service (e.g., Zendesk, Intercom).
- Marketing Platforms: To manage email communications and marketing campaigns (e.g., Mailchimp).
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. They have their own privacy policies, and we recommend you review them.
Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
For EU/EEA Residents (GDPR)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
For California Residents (CCPA)
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access your personal information
- Right to delete your personal information
- Right to equal service and price
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.
Policy Changes
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes that materially alter your rights or our obligations, we will provide a more prominent notice, such as email notification or a banner on our website.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the updated Privacy Policy.
Historical versions of this policy are available upon request by contacting our privacy team.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
By Email
Data Protection Officer
By Mail
SMM Panel Privacy Team
720 Market Street
San Francisco, California 94102
United States
We strive to respond to all inquiries within 48 hours during business days.